Queries are getting longer. What’s the impact?

Recently I’ve been working on a project for a Dutch financial company. It concerns the search functionality of there website. The business case is clear: support self service and getting answers to common questions to take the load (and costs) of the call center. Of course we are taking search log analysis VERY seriously because […]

Posted in: Kennis, Technologie by Edwin Stauthamer 2 Comments , ,