Queries are getting longer. What’s the impact?

Recently I’ve been working on a project for a Dutch financial company. It concerns the search functionality of there website. The business case is clear: support self service and getting answers to common questions to take the load (and costs) of the call center. Of course we are taking search log analysis VERY seriously because […]

Posted in: Kennis, Technologie by Edwin Stauthamer 2 Comments , ,

Replacing a search appliance with… a search appliance?

With the news on the Google Search Appliance leaving the stage of (Enterprise) search solutions – of which there is still no record on the official Google for Work Blog – there are a couple of companies that are willing to fill the “gap”. I think that a lot of people out there think that […]

Posted in: Opinie, Technologie, Vendors by Edwin Stauthamer No Comments