Get to Know the Players
If you decide to forge ahead, you’ll need to determine which type of product is the best fit. In general, enterprise search products fall into three categories:
- Specialized search vendors address specific user information needs (such as customer service) or industries. Vendors include Attivio, Coveo, Endeca, Exalead, Sinequa and Vivisimo.
- Integrated search vendors such as Autonomy, IBM and Microsoft merge robust search capabilities with other information management functions, such as web content management. They also sell search technology independently.
- Detached search vendors, including Google, ISYS and Fabasoft, focus on ease of deployment and flexibility.
Google, Autonomy, and Microsoft dominate enterprise search but other players have capable products worth examining. Notes Owens: “Coveo and Vivisimo specialize in customer service; Attivio, Exalead, and Endeca in custom applications to merge structured and unstructured information; Sinequa and IBM in semantics; ISYS in OEM; and Fabasoft in eGovernment.”